Shipping Policy

Scope

This Shipping Policy applies to products coordinated through atelierprotocol.com and fulfilled by licensed third-party pharmacies or other authorized fulfillment partners. Atelier Protocol LLC does not compound, manufacture, dispense, package, or directly ship prescription medication unless expressly stated otherwise.

Clinical Review Before Fulfillment

Orders that involve prescription medication are subject to Provider review and approval. Estimated Provider and pharmacy processing time: Provider 24-72 hours and pharmacy 2-4 days. Submission of an intake, payment authorization, or order does not guarantee approval, prescription issuance, product availability, or shipment.

Prescription Processing

After a Provider determines that treatment is medically appropriate and issues a prescription, the prescription may be transmitted to a licensed pharmacy. The pharmacy may verify the prescription, contact the Provider or patient, review allergies and interactions, prepare or compound the medication, perform quality checks, and arrange shipment. Processing times vary and may be affected by weekends, holidays, prescription clarification, patient responsiveness, inventory, weather, carrier disruptions, and legal requirements.

Shipping Methods and Estimated Delivery

• Estimated delivery after pharmacy fulfillment: 2-4 business days.
• Potential carriers: UPS Next Day Air Saver or UPS 2nd Day Air.
• Delivery estimates are not guarantees. Tracking information may not update until the carrier scans the package.
• Expedited shipping, signature requirements, Saturday delivery, or pickup options may not be available for every medication or destination.

Shipping Charges

Shipping charges, if any, will be disclosed at checkout or within the applicable treatment plan. Additional charges may apply for expedited delivery, address correction, reshipment, remote destinations, or other special handling where permitted and disclosed.

Shipping Address

You are responsible for providing a complete and accurate shipping address and for confirming that you can lawfully receive medication at that location. Address changes are not guaranteed after a prescription or fulfillment request has been transmitted. Contact support immediately if an address is incorrect. The pharmacy or carrier may be unable to redirect a prescription shipment.

Delivery and Secure Receipt

You are responsible for monitoring tracking information, arranging prompt receipt, and protecting delivered medication from theft, heat, cold, moisture, children, pets, and unauthorized access. A shipment marked delivered by the carrier may be treated as delivered unless the carrier or pharmacy confirms otherwise. Do not use medication that appears tampered with or damaged.

Temperature-Sensitive Products

Some products may have specific temperature and storage requirements. Packaging may be designed to maintain acceptable conditions during ordinary transit but may not feel cold upon arrival. Do not discard or use a temperature-sensitive product solely based on package temperature without following the pharmacy's written instructions. Contact the dispensing pharmacy promptly and retain the product, packaging, shipping label, and temperature indicator, if included, until instructions are provided.

Delays

Atelier Protocol and fulfillment partners are not responsible for delays outside their reasonable control, including severe weather, natural disasters, public health events, carrier disruptions, labor actions, supply shortages, regulatory holds, inaccurate addresses, inaccessible delivery locations, or failure to respond to Provider or pharmacy communications. We will use reasonable efforts to assist with status inquiries.

Lost, Stolen, Misdelivered, or Damaged Packages

Report a suspected loss, theft, misdelivery, damage, leakage, tampering, or temperature concern promptly to the dispensing pharmacy and to Atelier Protocol support. Photographs, the original packaging, tracking details, and a carrier claim or police report may be required. Replacement eligibility is determined based on the facts, applicable law, pharmacy policy, carrier findings, and whether the patient supplied an accurate and secure delivery location. Replacement is not guaranteed.

Interstate Restrictions and Returned Packages

Medication may be shipped only where permitted by the Provider's license, pharmacy license, prescription, and applicable law. A prescription shipment generally cannot be forwarded. Packages returned to the pharmacy may be destroyed and may not be eligible for reshipment or refund because prescription products generally cannot be restocked.

International Shipping

Prescription medications and regulated healthcare products are not shipped outside the United States unless expressly approved in writing and legally permitted. Do not arrange unauthorized forwarding or export of medication.

Contact

For order-status or administrative support, contact care@atelierprotocol.com or (929) 723-3212. For medication packaging, quality, storage, or fulfillment questions, contact the dispensing pharmacy identified on your label or shipment documentation.